We design bespoke courses for companies and statutory organisations that cater to your needs and corporate goals and objectives. We are happy to meet with you to discuss your requirements, issues and goals. Our customer service and communications training is designed to enhance customer feedback and increase sales. Please contact us to discuss your needs. Examples of what we can offer are below
Communication skills for Customer Service Staff - 2 day course
“Communication Skills for Customer Service Staff” is a workshop designed to assist all front of the house service staff in enhancing their communication skills in order to provide a positive experience for customers.
Business Communications and Writing Skills - ½ day course
This “Communication Skills for Customer Service Staff” will assist front of the house service staff in enhancing their written communication skills in order to provide a positive experience for customers.
Presentation skills (PowerPoint) with Impact 1 day course
Learn how to present with impact and to create dynamic and animated PowerPoint presentations that sell services and products and win bids.
Inclusivity and Diversity in the Workplace
This course would benefit employers and their employees who wish to develop a rich, diverse and culturally competent work environment. This course can be used as on-the-job training for new employees or professional development for existing employees.
Please contact us for more information
Wendy Sealy, PhD, Event Management